Some people conducting customer satisfaction surveys say they can’t get accurate information because of the dominance of “ringers” – people who are either very angry or very pleased with their experience with the brand, product, or service. This leaves out the great middle – people who’ve had an experience with the brand but don’t have extremes of feeling one way or the other. This can significantly harm the accuracy of the customer satisfaction study.
Have you had such a experience? If so, please tell us about it.
Even if you haven’t had a personal experience of this type, what’s your opinion? Do you think customer satisfaction surveys tend to be dominated by ringers? We look forward to hearing your point of view!
Cascade Strategies can serve your market research needs from the most straightforward to the most sophisticated project. Don’t hesitate to contact us to tell us about your next project, or your overall research needs in general. You can call (425) 677-7430 and ask for Jerry, Nestor, or Ernie. Or send us an email at info@cascadestrategies.com. We’ll get back to you quickly!
subscribe